WHAT WE DO“We help companies implement growth strategies in an evolving and complex operating environment ”
Testimonials
McKinna Group Australia
What we did
We developed a 3 year business strategy to digitise the business and promote a data led team. Focused on increasing the overall net return whilst rationalising the customer base we established a personalised business intelligence system which drives personal contribution.
What they said
Right direction completed a full review of the business including people, processes, and our systems, they then presented a strategy. What we liked about this was the ongoing maintenance program. This gave piece of mind that they would stand by their work and unlike other consulting firms they didn’t give us a plan and then walk away. Their business monitoring system provides reassurance we have an inbuilt extra layer of security in our business driving both strategy and standards.
Daniel McKinna
Managing Director
DTB Pumps
What we did
DTB needed to consolidate their multiple systems into one and reduce administration costs whilst producing business intelligence information that was visible. DTB needed to undertake a value-based review of each customer to ensure sustainability.
What they said
From the start I found both the system and the practical business knowledge set Right Direction apart from other providers, what surprised me was how active they were in some of the day-to-day activities in our business. Developing the visual display of key information really promoted personal responsibility and as owner I believe I’m now better at providing consistent messaging that aligns with the digital and cultural elements of our business.
David Burge,
Managing Director
Australia Moulding & Door Company
What we did
We developed some data capture points alongside the business’ ERP system and customised data profiles to develop a master KPI suite whilst developing visual tools to drive business performance. We also provided performance and commercial coaching to the leadership group to ensure best use of modelled information.
What they said
I visited a business that Right Direction had digitised and developed the overall strategic direction. I was taken aback by how focused the business was on performance, the simplicity of the data capture and early warning systems alongside the transparency of information seem to create a unique culture of personal reasonability. After speaking to the fellow owner, I can see how these changes allowed more time to proactively plan the direction of the business instead of living day to day.
Hugh Gilchrist,
Managing Director
Sumo UK
What we did
We provided a full change management service in a transformation environment the initial focus was to develop a quick understanding of the cost base and identify business capability and best fit commercial, using a mix of digital tools, process design and commercial strategy through customer profiling.
What they said
I cannot recommend Right Direction highly enough, they provided not just systems and process but valuable commercial input into the business during a testing time. They educated us on the importance of layered business intelligence that drives P&L management. Even collaborating with our customers directly to facilitate the most effective transfer of information.
James Sweeting,
Owner
Pipers Crisps
What we did
Pipers already had excellent functioning systems but needed to dig deeper into their commercial / customer information, we develop a customised approach to the data and modelled using a mix of data sets to produce a single customer retention measure which enabled the leaders of the business to pinpoint growth opportunities.
What they said
We needed to breakdown our CRM data into usable live information to drive remuneration and strategic decisions, Right Direction’s knowledge of customisation set them apart from the off the shelf metric packages we had previously worked with.
Simon Herring,
Managing Director
Skymark International Packaging
What we did
Process mapped the full business from Order to Cash identifying areas of
improvement, we then developed a suite interactive SOP to help reduce waste and quality issues.
What they said
The paper system we had was cumbersome and the team at Right direction
developed a digital solution that has had meaningful impact not just in the process
but the culture of the business and helped create a continual improvement mindset
John Turner
Managing Director
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